mikigaming Account & Payment FAQ
Users on mikigaming ask questions across several key areas: how to set up and secure an account, how deposits and withdrawals work, what games and betting markets we offer, and what to do if something goes wrong. This page answers the most common queries so you can get started quickly and understand how our platform operates.
We've organised answers by topic so you can find what you need without scrolling through unrelated content. Each answer explains our process in plain language and names the specific payment methods, verification steps, or game types involved. If your question isn't covered here, our live chat team is available to help—just visit the live chat link in the header or footer.
For detailed information about your legal rights, account closure, or jurisdiction restrictions, please read our terms of use and legal noticeThose pages cover compliance, data handling, and service availability in your region.
Topics covered on this page
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet
- Games and bettinglive-dealer tables, slots, football betting, and esports markets
- Account controls and supporttools to manage your account, response times, and when to contact us
We require two documents: a government-issued photo ID (such as a passport, national ID card, or driver's licence) and proof of address (such as a utility bill, bank statement, or rental agreement dated within the last three months). Upload clear, legible images of both sides of your ID and the full address document. Our verification team reviews submissions within a few minutes to a few hours. Once approved, you can deposit and withdraw without repeating the process. If your submission is rejected, we'll explain why via email and give you the chance to resubmit corrected documents.
Our live chat team aims to respond to messages within a few minutes during business hours. For email inquiries, we typically reply within a few hours. During peak times (such as major Liga 1 or Piala AFF matches), response times may be slightly longer, but we prioritise urgent account and payment issues. If you have a time-sensitive question, live chat is the fastest way to reach us. You can also check your email for automated confirmations of deposits, withdrawals, and account changes—these arrive instantly.
You can change your password, update your email address, and modify your mobile number from your account settings. You can also view your full transaction history, including deposits, withdrawals, and game activity. On the mobile app, these settings are accessible from the menu. If you need to close your account permanently, contact our support team via live chat—we'll process your request and return any remaining balance to your original payment method within a few business days. You can also temporarily pause notifications or adjust privacy settings from your preferences.
Payments and transactions
Yes. We accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment. You can also deposit via e-wallets (online payment, e-wallet, mobile banking, local payment, online payment) or e-wallet (universal QR code). Bank transfers typically take a few minutes to a few hours depending on your bank's clearing times. E-wallet deposits are usually instant. Withdrawals go back to your original payment method—if you deposited via mobile banking, your cashout returns to local payment; if you used online payment, it returns to your e-wallet account. We charge no withdrawal fees.
Withdrawal requests are reviewed within a standard verification window—typically a few minutes to a few hours. Our compliance team checks for unusual activity (such as large withdrawals shortly after account creation or transfers to accounts that don't match your registered name). Once approved, the funds are sent to your payment method. E-wallet transfers (mobile banking, local payment, online payment, e-wallet, mobile banking) usually arrive within minutes. Bank transfers (local payment, online payment, e-wallet, mobile banking) may take a few hours depending on your bank's processing time. If your withdrawal is delayed, contact our live chat team for an update.
Bonus terms vary by offer and are always displayed clearly when you claim them. Typical conditions include a minimum deposit amount, a playthrough requirement (the number of times you must wager the bonus before withdrawing), and eligible games or betting markets. Some bonuses apply only to specific games (such as slots or live-dealer tables) or specific sports (such as Liga 1 or Piala AFF). Always read the full terms before claiming. If you have questions about a specific bonus, our live chat team can explain the conditions and help you understand what you need to do to unlock the funds.
Games and betting
Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are streamed in real time from professional studios with human dealers. You see the dealer, the cards or wheel, and other players—it's like being at a physical table. Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are automated games where you spin reels and win based on symbol combinations. Slots are faster-paced and require no strategy; live-dealer games involve more interaction and decision-making. Both are available on mobile and desktop on mikigaming.
Account security and support
Change your password immediately using the password-reset link on the login page. Then contact our live chat team to report the suspected breach. We will review your account activity and help you secure it. If unauthorised transactions have occurred, we will investigate and work with you to resolve the issue. Never share your password or login credentials with anyone, including our support team. We will never ask for your password via email or chat.
Still have questions? Our live chat team is available to help with account setup, payment issues, game rules, and any other queries. You can also review our terms of use for detailed information about account policies, or our legal notice for jurisdiction and compliance information.