mikigaming Platform Privacy Notice

This page describes what data we collect when you use mikigaming, how we protect it, and what rights you have. We take privacy seriously and handle your information transparently. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, or withdraw your winnings, we collect certain details to verify your identity and process your transactions securely.

Our privacy practices comply with applicable data-protection laws in jurisdictions where our services operate. We do not sell your data to third parties. Your personal information is used only for account management, payment processing, fraud prevention, and customer support. This notice explains what we collect, how long we keep it, and how you can request access or deletion of your data.

mikigaming operates only where local law permits. Users are responsible for verifying that their access complies with their own jurisdiction's regulations.

What Data We Collect on mikigaming

We collect personal information to operate our platform, process your deposits and withdrawals, verify your identity, and provide customer support. When you create your mikigaming account, we ask for your email address, chosen password, full name, date of birth, and phone number. This information allows us to set up your account, send you important notices, and contact you if we detect unusual activity.

During account verification (KYC), we request a government-issued ID (passport, driver's licence, or national ID) and proof of your address. We scan and store these documents securely to comply with anti-money-laundering regulations. We also collect your bank account or e-wallet details (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals. These payment details are encrypted and processed through certified payment gateways—we do not store your card numbers or full banking credentials.

When you play on mikigaming, we log your betting activity, game selections, login times, and device information (browser type, operating system, IP address). We also track your deposits, withdrawals, and account balance changes. This data helps us detect fraud, troubleshoot technical issues, and improve our platform. We do not collect your location unless you explicitly enable location services on your device—and we only use location data to verify your jurisdiction for compliance purposes.

How We Use Your Data on mikigaming

We use your data for five main purposes. First, account management: we need your email and password to keep your account secure and let you log in from any device (Android phone, iPhone, or desktop). Second, payment processing: we share your bank or wallet details with our certified payment processors to execute your mobile banking, local payment, online payment, e-wallet, mobile banking, and bank deposits and withdrawals. These processors are contractually bound to protect your data and never use it for their own marketing.

Account Security

We use your data to detect and prevent fraud, spot unauthorized login attempts, and protect your balance from theft.

Compliance

We verify your identity and jurisdiction to comply with local gaming and anti-money-laundering laws.

Customer Support

We review your account history and transactions when you contact us with questions or problems.

Service Improvement

We analyse gameplay patterns and user feedback to improve mikigaming's features and performance.

Third, we use your data for legal compliance: we verify your identity and location to ensure you are in a jurisdiction where our services are lawful. Fourth, customer support: when you contact our live chat team with questions about your account, deposits, or withdrawals, we review your data to assist you quickly. Fifth, service improvement: we analyse anonymised betting patterns, game popularity, and technical performance to enhance the mikigaming experience.

How Long We Keep Your Data

We retain your account data and transaction history for as long as your account exists. Once you close your mikigaming account, we keep your name, email, identity verification documents, and transaction records for five years to comply with legal and financial audit requirements. After five years, we delete or anonymise your data unless law requires us to retain it longer.

Push notifications and browsing cookies we use to remember your login preferences are stored on your mobile device and can be deleted by clearing your browser cache or disabling notifications in your settings. You can control cookie preferences directly in your browser—most mobile browsers allow you to block third-party cookies and clear stored data with one tap.

Third-Party Data Processors

We work with trusted vendors to operate mikigaming safely. Our payment processors (who handle local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers) receive your banking or e-wallet details only for transaction processing. Our hosting provider stores our servers (which may sit outside your jurisdiction) and implements industry-standard security measures like firewalls and encryption. Our analytics partner receives anonymised gameplay data to help us understand platform usage—this partner cannot identify you personally.

We have contracts with each processor stating they must not use your data for their own marketing, must encrypt your information, and must delete it after a set period. We audit our processors regularly to ensure they meet our security standards. We never sell your email address, phone number, or betting history to advertisers or third-party marketers.

Your Rights on mikigaming

You have the right to access, correct, or delete your personal data stored on mikigaming. If you want to see what data we hold about you, download your account data, or request deletion of your information, contact our support team via live chat. We will respond within 10 business days. You can also update your profile information (email, phone, password) directly in your account settings on the mikigaming platform—no support request needed.

• 1
  Right to access your dataYou can request

  Ask us for a copy of all personal data we hold about you in an easy-to-read format.

• 2
  Right to correctYou can update

  Update your profile information, email, or phone number in your account settings anytime.

• 3
  Right to deleteYou can request

  Ask us to close your account and delete your data, subject to legal retention requirements.

• 4
  Right to objectYou can opt out

  Disable push notifications or marketing emails in your account settings at any time.

How We Protect Your Data on mikigaming

We use HTTPS encryption on all pages of mikigaming—your data is scrambled in transit between your phone and our servers, so no one can intercept your email, password, or payment details. Your account password is hashed using cryptographic algorithms; we never store it in plain text. Even our internal team cannot see your password. If you forget it, you can reset it securely via an email link.

Our servers sit in secure data centres with physical security (locked access, surveillance), firewalls, intrusion detection systems, and automated backups. We perform regular security audits and penetration tests to find and fix vulnerabilities. If we discover a data breach, we will notify affected users within 48 hours as required by law.

Your account is further protected by your login credentials—never share your email or password, and enable two-factor authentication (2FA) if available. When you log out, your session ends completely. If you lose your phone, log into mikigaming on a new device and your balance remains intact.

Cookies and Tracking on mikigaming

We use cookies (small text files stored on your mobile device) for three purposes: session management (keeping you logged in), preferences (remembering your language or bet size), and analytics (counting visits to understand how users navigate the platform). Most cookies expire after your session ends; others persist for 30 days so you do not have to log in every time you visit mikigaming.

You can disable cookies in your mobile browser settings, though this may reduce the usability of mikigaming. We also respect the "Do Not Track" signal from your browser—if you enable it, we limit tracking to essential functions only. Third-party analytics services (used to measure page views and game popularity) may place cookies too; these services are bound by contracts not to identify you personally.

Changes to Our Privacy Notice

We may update this privacy notice as our platform evolves or as law changes. When we make material changes, we will notify you by email or via an alert on the mikigaming platform. Continued use of our platform after notification means you accept the updated terms. We encourage you to review this notice periodically.

If you have questions about how we handle your data, how long we keep it, or how to exercise your rights, contact our support team via live chat on mikigaming. You can also email us—our team will respond within 10 business days. Your privacy is important to us, and we are here to help.