mikigaming Legal Notice

We at mikigaming operate an online gaming and sportsbook platform available only in jurisdictions where local law permits such services. This legal notice sets out the framework under which we operate, clarifies what users must verify before access, and explains our commitment to compliance with applicable regulations.

Our services include live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), football and esports betting, and payment processing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Access to mikigaming and all its features is restricted by jurisdiction. Users are solely responsible for verifying that their access and use comply with the laws of their own location.

This notice outlines our legal position, your obligations, and how we handle disputes and regulatory matters.

Service Availability and Jurisdiction Restrictions

We do not offer our services in jurisdictions where online gaming, sportsbooks, or esports betting is prohibited by law. Our platform is available only where the applicable local or national law permits such activity. If you reside in or are accessing mikigaming from a jurisdiction where our services are unlawful, you must not use our platform. Access from prohibited jurisdictions may result in account suspension or closure without refund.

Users are entirely responsible for verifying that access and use of mikigaming comply with the laws and regulations of their own jurisdiction. We provide no warranty that our services are lawful where you are located. The burden of legal verification rests with you, not with us. If you are unsure whether mikigaming is available in your area, contact our live chat support team before creating an account.

We operate from offices and data centres in jurisdictions where we hold the appropriate licences or authorisations. Our legal structure and compliance obligations vary by jurisdiction. For inquiries about our licensing or regulatory status in a specific region, contact our support team or send a written inquiry to our legal department.

User Eligibility and Age Requirements

To create an account on mikigaming, you must be at least the legal age of majority in your jurisdiction. In most jurisdictions, this is 18 years of age; in others, it may be 21. You confirm that you meet the age requirement for your jurisdiction when you register. We do not knowingly permit minors to access our platform. If we discover that a user is underage, we will immediately suspend their account and return any balance to their original payment method.

You also confirm that you have the legal capacity to enter into binding contracts and that creating an account does not violate any law, regulation, court order, or contractual obligation in your jurisdiction. If you are subject to any legal restriction on gaming (such as a court-ordered ban or account controls from another provider), you must not use mikigaming.

Our Compliance Obligations on mikigaming

We at mikigaming comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in all jurisdictions where we operate. Before your first withdrawal, we require identity verification: you must upload government-issued ID and proof of address. We may also ask follow-up questions about the source of your funds if transactions appear unusual.

We maintain records of all your transactions, account activity, and identification documents for the periods required by law (typically five to seven years). We share information with regulatory authorities, financial regulators, and law-enforcement agencies when legally required to do so. We do not disclose user data to third parties for marketing or other commercial purposes without your explicit consent.

KYC Verification

We require government-issued ID and address proof before you can withdraw funds on mikigaming.

AML Compliance

We monitor transactions for suspicious activity and report findings to regulatory authorities as required by law.

Record Retention

We keep transaction records and ID documents for five to seven years to comply with audit and regulatory standards.

Regulatory Cooperation

We provide information to law enforcement and gaming regulators upon lawful request or court order.

Deposit and Withdrawal Restrictions

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment (e-wallets), e-wallet (universal QR code standard), and direct bank transfers (mobile banking, local payment, online payment, e-wallet). All deposits must come from a payment account registered in your name. Deposits from third-party accounts are prohibited and may result in account suspension and forfeiture of funds.

Withdrawals are processed only to the original payment method used for your deposit. If you used mobile banking to deposit, your withdrawal goes back to local payment. This policy prevents money-laundering and protects your account from fraud. Bank transfers to your registered bank account (online payment, e-wallet, mobile banking, local payment) take a few minutes to a few hours, depending on your bank's clearing times. We do not charge withdrawal fees.

Withdrawals may be subject to a standard verification window (typically a few minutes to a few hours) during which our compliance team reviews your request. If we detect suspicious activity—such as large withdrawals shortly after account creation, or transfers to accounts that do not match your registered name—we may place a temporary hold on your withdrawal pending further verification.

Account Closure and Refunds

You may close your mikigaming account at any time by contacting our support team via live chat or email. Once closed, your account cannot be reopened. If you have a balance when you close your account, we will process a refund to your original deposit method within a standard verification window (typically 3–5 business days). Unclaimed balances are retained in accordance with applicable law and may be subject to escheatment (transfer to government custody) if not claimed within a statutory period.

We may also close your account if you violate our terms of use—including use of multiple accounts, fraud, collusion, or breach of local gaming regulations. If we close your account due to violation, we may forfeit any balance as permitted by law and our terms.

Dispute Resolution and Regulatory Appeal

If you have a dispute with mikigaming—regarding a game outcome, payment, or account closure—contact our support team. We aim to resolve complaints within five business days. If you are not satisfied with our response, you may escalate your complaint in writing.

For players in supported jurisdictions (including Jakarta, Surabaya, Bandung, Medan, and other regions where our services operate legally), disputes may be escalated to the relevant gaming regulator or consumer-protection authority. We commit to cooperating fully with regulatory investigations and adhering to their findings.

At mikigaming, we operate transparently within the law. We do not promise to be available everywhere—only where local law permits. Your responsibility is to verify that access complies with your jurisdiction's regulations.

Limitation of Liability

We provide mikigaming "as is" without warranty of any kind. We are not liable for indirect, incidental, consequential, or special damages arising from your use of our platform—including loss of earnings, loss of data, or emotional distress. Our liability to you is limited to the amount you have deposited into your account. This limitation applies regardless of whether our liability is based on contract, tort, strict liability, or any other legal theory.

We are not responsible for delays caused by payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, banks), network outages, regulatory actions, natural disasters, or events beyond our control. You use mikigaming at your own risk.

Intellectual Property Rights

All content on mikigaming—including game software, logos, design elements, and written copy—is owned by us or our licensors. You may not copy, reproduce, distribute, or modify any content without our written consent. Unauthorised use of mikigaming intellectual property may expose you to legal action.

Legal Contact and Inquiries

For legal questions, regulatory inquiries, or official correspondence, contact our legal team. You can reach us via our live chat support team, who will direct your inquiry to the appropriate department. For urgent legal matters, you may also send written notice to our registered office address (available via the support team).

We take all legal and regulatory matters seriously and respond to lawful requests from courts, regulatory bodies, and government agencies within the timeframes required by law. Users who believe their rights have been violated may pursue claims in their own jurisdiction in accordance with applicable law.

Your Responsibility and Our Commitment

You are solely responsible for verifying that your access to and use of mikigaming comply with the laws of your jurisdiction. We provide a platform for entertainment in supported regions, but we do not guarantee that our services are lawful where you are located. By using mikigaming, you confirm that you have satisfied yourself of the legal permissibility of doing so.

We commit to operating transparently, complying with all applicable laws, cooperating with regulatory authorities, and treating all users fairly under our published terms and policies. For any questions about this legal notice or your rights and obligations, contact our support team via live chat.